Smart Devices
Ensure quality across your supply chain
Today, the majority of OEM product development and manufacturing has been outsourced to ODMs. This puts OEMs at risk.
Know your weakest link
Can you be 100% sure of your product’s customer experience? What is the product’s estimated quality at the launch date?
If an ODM is responsible for the majority of software running on your product, it’s vital that their deliverables are continuously monitored and analyzed. A faulty ODM software release can easily cause major issues on markets: software crashes, device resets, safety issues, performance problems, the list goes on.
OEM Customer Care is the first to face these issues.
For an OEM, partnering with an ODM can be a strategic decision, but only when accompanied by continuous quality control, clear specification governance, and rigorous supply-chain oversight.
Typical supply chain risks
Delayed product launches
Too many software issues discovered late in the development cycle force costly postponements and missed market windows.
Critical issues reach end-users
Serious software problems slip through ODM/OEM QA processes and are discovered by customers instead, damaging trust and reputation.
Financial and reputational impact
OEMs suffer from delayed launches, expensive late-phase fixes, product recalls, and lasting damage to brand credibility.
Profilence Analytics Service
Profilence services provide an efficient and scalable way to model real-world product reliability, exactly as end users experience it over time. The service is tailored according to the OEM’s existing capabilities.
By partnering with Profilence and having our services included in the OEM’s delivery process, we enable early detection of quality issues originating anywhere in the supply chain. The results: faster feedback loops, better collaboration across stakeholders, higher software quality, and reduced development costs, all without compromising schedules.
Advantages
Get the big picture
Profilence dashboard provides a real-time 360° view into your current quality level and trends. See the most pressing issues instantly and understand their impact on end-users. Then, prioritize your actions accordingly, while monitoring your value chain's performance.
See the root causes
We don't give you a list of issues. Instead, you get data that pinpoints their root causes and responsible supply chain parties, enabling them to fix issues fast without having to reproduce them first. As a result, your discovery-fix-verification cycles become shorter, and you treat the actual root causes, not symptoms.
Collaborate across the value chain
All quality data, including logs, crash dumps, UI videos, etc., are accessible via the dashboard, and easily shared between internal teams and value chain partners across the globe. Avoid inefficiencies, miscommunications, and data lost in translation.
Model long-term usage
Our methodology models long-term use by your customers. Get data on how a product would behave after months of use, in a matter of days in your labs. No more surprises with quality degradation over time!
Avoid brand erosion
By keeping your software release quality at a high level - at product launch and with subsequent software updates, you avoid negative end-user feedback and brand erosion. Never let your end-users be the first ones to discover hard-to-find defects!
Improve cost-efficiency
By discovering and fixing issues early, you avoid lengthy and costly bug fixing cycles - especially if your product is already on markets. Profilence solutions are complementary to your or your ODM's existing QA systems and require no modifications to them.
Unlock Profound QA Insights with Profilence – Download our Fairphone Case Study
Case Fairphone – from ad hoc reactiveness to proactiveness
Today’s software QA is highly automated and performant in the mobile device segment, however the problem is QA data fragmentation. Due to the large amount of data, numerous issues reach the end users before the problems have even been detected, leading to a high reputational risk. Many smartphone companies are struggling with these challenges every day; Fairphone was one of them – before collaborating with Profilence.
Fairphone revolutionized their QA process, shifting from a reactive approach to proactive problem-solving with Profilence. Learn more in our detailed case study!
Download our Fairphone Case Study Whitepaper to:
- Discover methods for detecting and resolving issues before they reach end users.
- Learn how Fairphone successfully shifted their testing from ad hoc reactivity to proactivity.
- Find out six reasons why Fairphone chose Profilence services and products.
- Gain insights into how Profilence's solutions can enhance your software development process.
Sign up for our newsletter
Subscribe for periodic emails about product updates, events, and developments